Privacy Policy

Last Updated: June 2026

Introduction

We are committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our clinic through our website, WhatsApp, telephone, or other communication channels.

Information We Collect

We may collect the following information:

• Name

• Mobile phone number

• Email address

• Appointment details

• Messages sent through WhatsApp or website contact forms

• Information voluntarily provided during appointment booking or inquiries

How We Use Information

We use collected information to:

• Schedule and manage appointments

• Respond to inquiries and messages

• Provide healthcare-related communication

• Send appointment reminders and follow-up messages

• Improve our services and patient experience

• Comply with legal and regulatory obligations

WhatsApp Communication

When you contact us through WhatsApp, your messages, phone number, and communication history may be processed and stored for appointment management and customer service purposes.

Our WhatsApp services may utilize automation tools to assist with appointment scheduling, reminders, and patient communication.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Information Sharing

We do not sell, rent, or trade personal information to third parties.

Information may be shared only when:

• Required by law or regulatory authorities

• Necessary for healthcare operations

• Required to provide requested services

Data Retention

Information is retained only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records.

Third-Party Services

Our website and communication systems may utilize third-party providers, including hosting, messaging, and scheduling platforms. These providers may process information solely for the purpose of delivering their services.

Your Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable legal and regulatory requirements.

Contact Information

For questions regarding this Privacy Policy or our data practices, please contact:

Heartline Hospital

SCF 60, SECTOR 6, PANCHKULA, HARYANA, PIN:134112
Phone: +91 9256310708

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.